SquadGame FAQ - Virtual Team Building Questions

Remote and hybrid teams need intentional ways to socially connect. SquadGame provides shared team experiences that boost morale, strengthen relationships, and build collaboration skills. It combines immersive storytelling with structured team challenges to make virtual connection purposeful and impactful.

SquadGame is designed for organizations that want their own teams to connect and strengthen relationships through collaboration and friendly competition. It's ideal for remote and hybrid groups, global teams across time zones, onboarding new employees, and celebrating milestones or achievements. The event is private—participants are nominated by the customer, and teams work together while competing against each other for the top spot.

SquadGame is a gamified adventure where your employees form teams, collaborate on survival challenges, and compete in a friendly competition. It's not formal training, but it helps strengthen relationships while building teamwork skills like communication and decision-making—all within a high-energy, memorable experience.

SquadGame is a private event for your organization, where nominated participants are divided into teams that collaborate and compete in a survival-themed adventure. The experience blends immersive storytelling, breakout team collaboration, and AI-powered feedback on teamwork—all while strengthening relationships through shared challenges. The gamified format makes collaboration engaging while adding the motivation of friendly competition.

Each SquadGame event is fully guided by a virtual survival host who introduces the story and sets the scene. Participants are divided into private team rooms where they collaborate, share ideas, and reach consensus on survival decisions. Every choice impacts the storyline and your team's score. The live leaderboard tracks progress and builds excitement, and the session concludes with a shared celebration as all teams complete the adventure together. The format is designed to strengthen relationships through teamwork and the fun of friendly competition.

A SquadGame event runs for around 60 minutes, including introduction, survival challenges, and a wrap-up celebration. The session is fast-paced, interactive, and designed to deliver a complete experience within a single hour, making it easy to schedule into the workday.

Each SquadGame event is private to your organization and accommodates 4 to 25 participants. For larger groups, multiple sessions can be scheduled. To keep the competition engaging, events require at least two teams, with participants nominated by you as the organizer.

Both. Inside their team rooms, participants collaborate to solve challenges, make decisions, and strengthen relationships. At the same time, teams compete against each other on the live leaderboard in a friendly competition. This balance of teamwork and rivalry keeps the event engaging while reinforcing collaboration skills.

Yes. SquadGame uses AI to provide real-time feedback during the event. Teams receive insights on their collaboration style, highlighting strengths such as communication, trust, and problem-solving. Each group also receives one suggested growth opportunity to consider. The feedback is shown live during the experience, helping teams strengthen relationships and reflect on how they work together.

Yes. Survival Island follows the same storyline, challenges, and scoring each time. If you want a new theme or narrative, visit our website to view upcoming adventure experiences.

Absolutely! SquadGame is perfect for onboarding by helping employees establish new relationships and creating natural interactions between new employees. It builds psychological safety, encourages open communication, and makes virtual onboarding programs more engaging and effective.

Yes. It's designed for distributed teams. Everyone joins from their browser, and the adventure format gives teams in different countries a shared experience to connect over—building stronger relationships and improving cross-team communication.

Yes. It's perfect for milestones and rewards. SquadGame creates an engaging shared challenge that strengthens team spirit, builds a sense of connection, and turns a simple celebration into a memorable team experience.

Sign up / Log in to the portal, make a purchase, select your adventure, pick a date/time, and add the participants. Your booking appears under Manage My Bookings in the Customer Portal.

Yes. If you're not ready to pick a time, your purchase remains in your account until you schedule. When you are ready, log in to our customer portal and select 'Book SquadGame' to successfully schedule your event.

Sign in to the Customer Portal → Manage My Bookings, select your event, and choose a new date/time. You can reschedule any time before the event begins, provided no participant has logged in during the 5 minutes before the scheduled start or at the start time.

You can change booking details of your event anytime up to the start of your event. Yes, refunds are available in line with our cancellation policy. Cancel via Manage My Bookings.

You can book SquadGame up to a year in advance with flexibility to change your booking. For teams keen to have a last-minute adventure, same-day bookings are also possible. You will want to ensure that participants are given enough time to organize to participate in a quiet space, perform the recommended system test prior to the event, and are ready and prepared to have an epic experience!

Yes, you can do this prior to your event in the SquadGame Customer portal. Navigate to 'Manage My Booking' and select your event to make any edits required.

Yes. You can upgrade the participant count in the portal before your event.

Manage My Bookings controls the event (date, time, cancellation, rescheduling and participants invited). Participant Register is the master list of Participants you have registered that can participate in SquadGame.

After booking, you'll receive an email with your event link and a ready-to-send invite template. Personalize and forward this to your team. Invitations are not automatically sent by our system.

In the booking confirmation email sent directly to you after you have purchased and scheduled your SquadGame Adventure.

Yes. We recommend sending the initial event invite to participants' calendars and sending reminders a week in preparation, a couple of days prior, and the day before the event.

The event begins right on time. Anyone joining more than 5 minutes late will not be able to join the link, as the opening segment contains important instructions, story background, and initial team-building dynamics. To avoid issues, organizers should communicate this well in advance and encourage everyone to join promptly.

No, this is not necessary as the game will still launch automatically. However, we do recommend the purchaser participate in the SquadGame so they do not miss out on all the fun!

Yes. The system test link is included in the booking confirmation email and must be shared by the organizer with all participants. It is the organizer's responsibility to distribute this link so that each attendee can check their PC, camera, microphone, and internet connection before the event. Running the test in advance ensures participants are fully set up, avoids last-minute technical issues, and helps the event start smoothly on time.

The person booking using the SquadGame Customer Portal schedules all participants for their private event and assigns them into teams. The organizer can set teams manually or choose the system to assign teams randomly. During the event, each team works together in a breakout room, collaborating on challenges and competing only against the other teams from the same booking.

No team leader is assigned. The format is intentionally designed so every participant can play an active role. Leadership may emerge naturally within the team, but the game rewards those who effectively collaborate and reach consensus together.

No. SquadGame is a hands-on experience, not a spectator event. SquadGame is built around teamwork and shared decision-making, so we encourage you to join in with your team—you'll enjoy the adventure much more by being part of it.

Yes. The scoring system allows for ties. If two teams perform equally well, they'll share the same spot on the leaderboard, and both groups can enjoy the win together.

Different team sizes are supported. Smaller teams often reach consensus faster, while larger teams bring more perspectives. Either way, results come from the quality of discussion and decisions, not headcount. Success depends on teamwork, not team size.

No. SquadGame runs entirely in your web browser—there are no apps or downloads required. The organizer will receive a system test link with the booking confirmation and must share it with all participants. Each participant should complete the test ahead of the event (ideally the day before) to confirm that their browser, camera, microphone, and internet connection are working correctly. Doing this in advance ensures everyone can join on time and that the event begins smoothly without delays.

SquadGame runs in a web browser, so no downloads are required, but all participants must complete the system test from their invitation email. A PC or laptop with a working camera and microphone is required. Mobile devices and tablets are not recommended for full functionality and a stable internet connection is essential.

SquadGame challenges are immersive and scenario-driven, requiring teams to make strategic decisions based on unfolding events. These could involve navigating scenarios, or making risk-based decisions. Each challenge is designed to test teamwork, communication, and critical thinking. Teams must collaborate, discuss options, and reach a consensus to advance in the game.

There is no pre-assigned leader—every participant plays an active role in making decisions. The best-performing teams are those that work together and encourage all individuals to input into decisions. Teams that collaborate effectively and strive to reach consensus tend to perform better on the leaderboard.

No specific skills or prior experience are needed. A willingness to communicate, listen, and make quick decisions as a team is all that's required. The game is designed for all participants, regardless of background, and is designed to be accessible and fun for everyone.

SquadGame is a competitive experience where teams work together within their own groups but compete against other teams to climb the leaderboard. While competition adds excitement, collaboration within each team is key. The best-performing teams are those that communicate effectively and make well-thought-out decisions rather than rushing through the challenges.

Yes, the leaderboard is visible throughout the game, showing how your team ranks in comparison to others. This adds an element of excitement and motivation.

Late arrivals (beyond 5 minutes) will not be able to join the game. Since the experience is structured in real-time, missing key instructions and setup can disrupt both the individual and the team's experience. If a participant has technical issues, they should attempt to reconnect as soon as possible. However, if they cannot resolve the problem in time, the team will have to continue without them. To prevent issues, all participants should complete the system test from their email invitation in advance and ensure they have granted camera and microphone access.

Participants can be added or removed up to 1 hour before the event by navigating to the "Manage My Bookings" page and using the icons to adjust the attendee list. If a participant can no longer attend, teams can proceed with fewer members.

Yes, you can reschedule your event up to 1 hour before the scheduled time. Rescheduling is entirely self-service, so there's no need to contact customer support—simply adjust your booking online by going to the "Manage My Bookings" page and using the icons on your event to select a new date and time.

SquadGame is a live, interactive event with an automated virtual presenter guiding the experience. The event unfolds in real-time, with each team navigating challenges and making decisions on the spot. While certain elements, such as video storytelling, are pre-recorded for immersion, the interactions and decision-making aspects are fully dynamic, ensuring a unique experience for each group.

By creating a shared experience that is fun and engaging, SquadGame helps teams build stronger relationships, leading to improved collaboration in the workplace. Our events are designed to strengthen teamwork by encouraging communication, strategic thinking, and collective decision-making. The challenges simulate real-world collaboration scenarios, helping teams practice working together under pressure and working together to reach consensus.

If you experience connection issues, try refreshing the page or rejoining using the same event link that was provided to them. If not, the team continues without them.

Check browser permissions and rejoin the link. Running the system test beforehand helps avoid issues.

No. The event can't be paused. SquadGame is designed as a continuous adventure where the timing and flow are part of the experience. If someone has a problem, they can try to rejoin, while their team carries on.

No. You can't add new participants after the event has started. We recommend finalising your group ahead of time so everyone can join the adventure together.

Your security is our priority. SquadGame uses enterprise-grade encryption, AWS cloud hosting in the US region, and GDPR-compliant processes to keep your data safe. SquadGame is designed with data protection at its core, so your team can play with confidence.

Yes. All payments are processed by Stripe, a global PCI-DSS compliant provider. SquadGame never stores or has access to your credit card details.

Gameplay data is stored securely within our system to support event scoring and functionality. These results are not released or distributed post-event. Storage and processing are handled in line with GDPR, ensuring confidentiality and minimal retention.

Recordings are not part of normal operations. On the rare occasions where a session is recorded for quality assurance, it is handled under strict security protocols. If recording is enabled, files are encrypted, stored securely with limited access, and retained only for the minimum period required, after which files are automatically and irreversibly deleted. This process is aligned with GDPR requirements for data minimization, access restriction, and purpose limitation.

From participants, we collect only first name, last name, and email address to enable access to the event. Administrators provide more information, including contact and company details, to manage accounts and bookings, as well as any registration data entered in the portal. We also use cookies, which you can accept or decline via our consent settings. All data is handled in line with GDPR and privacy best practices.

Reports are not provided. Scores and feedback are shown live during the event but are not issued as downloads. This policy ensures participant confidentiality and is fully aligned with GDPR principles of data minimization and purpose limitation.

Yes. Teams receive immediate collaboration insights and a teamwork score during the event. This feedback is provided live only and is not shared afterwards, maintaining GDPR-compliant privacy standards.

Post-event copies of scores and insights are not issued. Results are designed to be experienced live and not exported, ensuring GDPR-compliant protection of both individual and team performance data.

You can access your account by signing into the SquadGame Customer Portal and selecting My Account from the main menu. From there you can view purchases, scheduled events, invoices, and update account details.

Yes. The account owner can add additional administrators in the portal. Sign into the customer portal and navigate to My Account in the menu to grant admin access. Extra admins can then schedule events, manage participants, and update bookings.

Yes, sign into the SquadGame Customer Portal and navigate to My Account to make this change. Alternatively, if you do not remember your password, click 'Sign Up' at the top right of the website, enter your email address, and select 'forgot your password'.

Yes. An invoice/receipt is automatically generated by Stripe and sent to the email address you used at checkout immediately after payment is processed.

Support is available through the green chat icon in the bottom right corner of the SquadGame website and the customer portal. The chat system can answer most questions instantly, and if it can't, your request will be escalated to our team for follow-up.

Yes. While the event platform itself does not include built-in support, you can access assistance at any time during your event by clicking the green chat icon on the SquadGame website or portal. The support chatbot can help immediately, with escalations passed to our team.

The green chat icon is available 24/7, giving you instant access to Support. Escalations are reviewed by our team during business hours in our local timezone.